In today’s tech-driven market, successful organisations are those that continually improve how they create value.
By integrating the right technologies, your organisation can reimagine traditional operating models and customer service strategies that may be limiting your potential, all while balancing your team’s productivity and performance.
UNDERSTANDING YOUR NEEDS
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CX CAPABILITIES
Tracking customer interactions across both physical and digital channels is overwhelming, making it challenging for you to cultivate loyalty effectively.
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OPEX BURDENS
The operational costs of maintaining your services team are becoming unsustainable, without delivering proportionate value.
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CHANGE MANAGEMENT
You’re apprehensive about implementing new technologies and processes due to the extensive training and buy-in required from your staff, and potentially disrupting your daily operations.
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DATA UTILISATION
Despite having access to ample data, you still struggle to pinpoint improvements or make informed, tailored decisions.
Why choose Alumni?
At Alumni, we focus on uplifting your most valuable assets – your people - with the tools and environments they need to drive continuous improvement and cost efficiency.
Our strategy involves automating routine tasks to enable your team to concentrate on more strategic initiatives, improving connectivity and productivity in an enriched digital workplace, and empowering service delivery by optimizing supply chains and integrating advanced technologies.
Where talent is constrained or external drivers for transformation are required, our veteran professionals offer the wisdom and experience to crucial roles such as CTO, IT Service Management, Transformation Office, among others.
Relying on tacit knowledge and ‘the way it’s always been done’ often overlooks potential advancements. Our insight into industry best practices allows us to redefine and implement new ways of working that balance the benefits of process automation without compromising exceptional customer service.
Navigating the marketplace for the right technology partners is pivotal to adopting and scaling. We specialise in thorough market assessments, defining both functional and non-functional requirements, and steering the vendor procurement process for the best fit and price to meet your needs.
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Since 1889, the Hong Kong Golf Club has been a cornerstone of the community and internationally acclaimed golf tournaments. Faced with increasing demand for its facilities, it partnered with Alumni Services to transform its disparate legacy systems into an integrated, cutting-edge digital platform.
This platform introduced intuitive web and mobile applications, cloud-based authentication, and a comprehensive SaaS club management ERP system.
Previously manual operations like visitor registration and tee-time bookings were digitalised and enhanced through AI and two-factor authentication, improving the overall golfing experience with real-time updates and fair-use optimisation. Communication strategies were also revitalised, utilising targeted emails, push notifications, and a unique internal social media feed on their member’s mobile application.
In consideration of non-digital natives, staff were equipped with comprehensive training and on-site support to boost engagement with visitors on the ground.
Since the system went live, over 10,000 visitors have registered to play, with an additional 6,000 users, averaging 50 years of age, onboarding to the new member’s platform within just three months – a testament to the positive reception from both the club’s management and its patrons.
services for every need
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Channel Management
Augment physical spaces and assets with frictionless digital experiences, uncovering service opportunities and gaining insights into customer behaviours.
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Process
Reduce acquisition and service costs in your Sales, Services, and IT functions, tackling failure demand, optimising resource use, and improving customer satisfaction.
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Management Systems
Transform your core systems with digital solutions for better insight and control over your company’s business operations.
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Total Experience
Create compelling, personalised digital experiences across all customer touchpoints, enhancing loyalty and engagement with every interaction.
MEET OUR optx EXPERTS
Prasanth Palliath
Managing Consultant
Prasanth Palliath
Managing Consultant
Prasanth has a wide range of experiences across Financial Services, Legal, and the Public sector. His special areas of expertise within operational transformation include TOM design and implementation, process improvement, and technology.
Patrick Kirby
Director, Head of Hong Kong
Patrick Kirby
Director, Head of Hong Kong
Patrick has 25+ years experience in Emerging and Enterprise Technology, Media and Telecommunications. He has a proven ability to re-energise and focus business operations, drive corporate innovation to capitalise on disruptive change and implement strategies for growth and customer advocacy.
Ophelia Tao
Managing Consultant
Ophelia Tao
Managing Consultant
Ophelia is a Project Manager with domain knowledge in ITSM, Automation, and Cloud. She has experience in driving the adoption of multi-cloud and automation strategies, delivering automation projects implementation including Infrastructure-as-Code, virtual chat agents, mobile & web app testing etc. in a large utility company while managing overseas vendors.
Helen Whiffin
Managing Consultant
Helen Whiffin
Managing Consultant
Helen has 20+ years of experience as a solutions-focused and collaborative Project Coordinator, paying strong attention to People Development. She has a proven record of developing and implementing strategic initiatives to drive results within cross-company groups, as well as external stakeholders of all levels.
