A critical, but often overlooked component of digital transformations is the human element.
Without addressing the people who are impacted by change, organisations frequently face resistance and sub-optimal outcomes. Conversely, integrating proactive change management from the start can make your transformation 6x more likely to succeed.
UNDERSTANDING YOUR NEEDS
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Learning curve and adoption
"I don’t have enough time and resources to train our teams on new digital tools and methodologies, risking low adoption rates and decreased productivity.”
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Maintaining momentum
"Our organisation becomes fatigued with long-term programs of work, especially when immediate benefits are not apparent.”
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Inadequate Ownership
"I’m concerned that employees will feel excluded from the transformation process and lack ownership for critical components, or worse, become detractors.”
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Inconsistent Communication
"Our employees are confused at the constantly changing vision, benefits, and progress of the transformation, especially when milestones and priorities keep shifting.”
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Misaligned Incentives
“I need incentive structures that align with the transformation goals to motivate the desired behaviours and outcomes from my team.”
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Cultural Impact
“My team need to adjust to new ways of working but perceive change as a threat to their roles and responsibilities.”
Why choose Alumni?
Digitally-enabling change management means it resonates on a personal level.
Our approach visualises your organisation’s change journey, incorporating data-driven insights, adoption, ways of working, and organisational design to address the nuances of change – from specific initiatives to enterprise-wide transformation.
The Change Planning, Enablement, and Benefits framework provides a six-step process that is simple, structured, yet iterative, and powered by our suite of digital enablers and change tool partners that humanise the experience for every stakeholder.
Enablers bring personalisation, gamification, fast feedback, and data-led insights to the change process.
For example, AI-driven sentiment and feedback analysis can quickly diagnose how your teams are feeling at any given stage of the transformation, while gamified learning, adoption, and benefits ensure they stay engaged.
The Organisational Design, Performance, and Development framework focuses on enterprise-wide change capabilities, sustaining change through adaptive learning systems, leadership coaching, and operational model redesigns to keep your people agile and competitive.
Tailoured and hands-on training to upskill every level of your organisation, covering topics such as Agile at Scale, Software Development base skills, and key technological areas such as as Data, Technology, Architecture, Process and Modelling by specialist staff.
AGILE AT SCALE FOR BANKING
A Middle Eastern bank recognised the need to be more innovative and flexible to compete as a challenger back, expand its market share, and reduce costs through scaling. They required experienced mentors, Agile coaches, and experts to facilitate organisation-wide change.
In partnership with Fintech Galaxy, Alumni designed Agile training and coaching programmes tailored to our client’s unique needs, delivered through engaging digital platforms and in-person active learning.
To establish a network of change agents within the organisation, we mentored 30 of their senior leaders, from the C-suite to product owners, addressing their concerns about Agile's relevance to their projects.
Our collaboration also identified six key pilot projects to test customer receptivity and established eight Agile Pods, led by our client, to serve as core teams for Change transformation..
services for every need
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Change envisioning & planning
Anticipate, conceptualise, and prepare for the future with a strategic partner that will craft an empathetic, personalised narrative on the roles your people will play.
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Tech-accelerated change enablement
Foster rapid, lasting adoption through digital, people-centric tools that measure change efforts and drive the right behaviours and outcomes.
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Adoption, success, and benefits management
Track your transformation with clear leading and lagging indicators, structured rewards, and comprehensive benefits management.
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Organisation design & performance
Align your structure, processes, and people with new capabilities to enhance collaboration, satisfaction, and results.
MEET OUR change EXPERTS
Seb Hills
Co-Founder, Managing Director
SEB HILLS
Co-Founder, Managing Director
Seb has spent twenty years embedding strategic, technology-centric change at more than 30 organisations. He works across the lifecycle of complex transformation: strategising, developing, selling, advising on, and delivering its benefits. He has held roles as VP of Strategy, Consulting, IT Delivery, and Technical Sales with deep industry experience in Telco.
David Pullen
Singapore Consulting Lead
David Pullen
Singapore Consulting Lead
David Pullen is the Singapore Consulting Lead and leads the global Agile practice at Alumni Services. His passion centres around helping organisations to successfully transform and embed new ways of working. With 10+ years of experience in the design and delivery of tech-enabled change, David continues to work with global organisations across the Financial Services, Logistics, and TMT sectors.
Divya Krishnamoorthy
Managing Consultant
Divya Krishnamoorthy
Managing Consultant
Divya is an experienced Agile practitioner and Project Management Consultant. Her experience spans across technology, travel, and healthcare sectors. She believes in building trusted relationships and utilising Agile ways of working to inspire a shared vision within the team.
Tan Tiong Yeow
Managing Consultant
Tan Tiong Yeow
Managing Consultant
Tiong Yeow Tan is an experienced Agile coach and management consultant at Alumni Services. His experience spans across financial, healthcare and energy industries. With a background in human capital consulting, he has a passion for uplifting organizations and people through Agile ways of working, helping to build lasting capabilities for the future.
Paola Barcacel
Managing Consultant
Paola Barcacel
Managing Consultant
Bringing a unique blend of Product and Programme Management experience, Paola has led engineering, UX, and cross-functional teams to deliver outstanding outcomes in the Telco, eCommerce, SaaS, and Gaming industries. She is skilled at delivery, planning, and executing complex projects using Agile/SAFe and Waterfall methodologies. She is also a SAFe Practice Consultant, Certified Scrum Master, and Product Owner.
INSIGHTS & PERSPECTIVES
Insights from leaders gathered at our recent event shed light on how to effectively foster well-being, engagement, and courage amidst the inevitable and necessary disruptions. Discover the delicate balance embedded in ‘Agile Leadership’ and key considerations to drive your organisation forward.