Customer Experience
Latest articles
What's the difference between Digital Transformation and various IT projects? This article demystifies these concepts and highlights the critical dimensions that fuel innovation, efficiency, and competitive advantage.
Is Velocity a useful tactic for teams to assess their performance and gauge capacity to complete future work? This article seeks to contextualise velocity within the broader perspective of value delivery and offer alternative metrics and methodologies to determine success.
Agile has proven to be a winning approach for product development teams focused on fast sprints and seamless collaboration. But in the rush to deliver, we cannot forget the most important factor of all: The User.
Agile helps organizations become adaptable, customer-centric, and able to embrace change. To thrive in a digital world, organizations should also address key digital dimensions like data and total experience.
The only chance your product succeeds is by being clever with the tools and analysis methods available at your disposal.
User-centered design is the practice of designing systems that focus on human experiences. But too often, we forget the challenges of human needs.
Data Mesh focuses on organizational change and decentralized data handling, while Data Fabric involves a unified technology layer for data management. The piece emphasizes the importance of mindset, team skills, and existing data solutions in crafting a data strategy.